Privacy Policy

Effective Date: 1st January 2025

Vertex Mining

At Vertex Mining, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products. By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and physical address provided when you contact us or fill out forms.
  • Transactional Information: Details about services or products purchased, invoices, and payment details.
  • Technical Information: IP address, browser type, device information, cookies, and other tracking data when you visit our website.
  • Communication Records: Information from inquiries, customer support, or any communication with us.

2. How We Use Your Information

We use the information collected to:

  • Provide and deliver our products and services.
  • Respond to inquiries, questions, and customer service requests.
  • Improve our website, services, and user experience.
  • Process transactions and send related information, including invoices.
  • Communicate promotions, updates, and offers (with your consent).
  • Ensure compliance with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service Providers: Trusted partners who help us deliver services (e.g., logistics, IT support, payment processors).
  • Legal Authorities: When required to comply with laws or protect our rights.
  • Business Partners: In cases where collaboration is needed to fulfill a service request.

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic, customize content, and remember your preferences. You may disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your data.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal data where applicable.

To exercise any of these rights, contact us at mail@vertex.com

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Vertex Mining
Phone: +260 962 299 570
Email: mail@vertex.com
Address: 7 Mwandi Crescent, Riverside Kitwe | Zambia.

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.